Built the acquisition engine from scratch, then made it scale.
Nearwoo was the first real-time bidding platform built for small businesses, productizing access to programmatic ad buying for local companies that could never reach it on their own. It was a scale play in the early days of RTB, and the whole thing lived or died on how fast we could sign up local businesses. I joined early as head of product operations and designed a ground-acquisition program that paired a purpose-built app with a distributed field model, launched it in Los Angeles, and used that first version to learn what actually drove signups. Once the model proved out, I rebuilt it into something repeatable and took it into new markets. Along the way I restructured the customer org around a function it didn't have yet: proactive retention.
4× increase in customer acquisition velocity.
